Shipping policy

SHIPPING POLICY

Thank you for shopping with Royelle. We want you to know what to expect after placing an order. Because Royelle offers both print-on-demand merchandise and natural crystals, minerals, and other products, processing and shipping times may vary depending on the item ordered.

ORDER PROCESSING

Orders begin processing after payment has been successfully completed.

Many Royelle apparel, mugs, tote bags, accessories, and other merchandise are made to order through our production and fulfillment partners. Production time is separate from shipping time.

Natural crystals, minerals, collector specimens, and other products shipped directly by Royelle may have different processing times. Any special processing information will be included in the applicable product listing when necessary.

PRINT-ON-DEMAND ORDERS

Print-on-demand products are produced specifically after an order is placed. Production times vary depending on the product, print provider, order volume, product availability, and other factors.

Once production is complete, the order will be transferred to the applicable shipping carrier.

Estimated delivery dates shown during checkout are estimates and are not guaranteed.

MULTIPLE PACKAGES

Products in the same order may be produced or shipped from different fulfillment locations.

Because of this, a single order may arrive in multiple packages and on different days. Receiving only part of your order does not necessarily mean another item is missing.

When available, separate tracking information may be provided for individual shipments.

SHIPPING RATES

Shipping charges are calculated and displayed during checkout based on the products ordered, shipping destination, fulfillment provider, and available shipping method.

Any applicable shipping charge will be shown before you complete your purchase.

TRACKING

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the carrier to begin displaying tracking activity after a shipping label has been created.

Tracking information and estimated delivery dates are provided by the applicable carrier and may change while a package is in transit.

DELIVERY TIMES

Delivery times are estimates only.

Actual delivery may be affected by production times, carrier delays, weather, holidays, customs processing, product availability, high-volume periods, or other circumstances outside Royelle's reasonable control.

Royelle cannot guarantee a specific delivery date unless expressly stated otherwise.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing an order, contact us immediately at [royelle.crystals@gmail.com](mailto:royelle.crystals@gmail.com). We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has entered production or fulfillment.

Additional shipping or replacement costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by law.

LOST PACKAGES

If tracking indicates that your package may have been lost in transit, please contact us at [royelle.crystals@gmail.com](mailto:royelle.crystals@gmail.com) so we can investigate with the applicable shipping carrier or fulfillment provider.

Please allow appropriate time for carrier investigations when required.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with other members of your household, neighbors when appropriate, and any building office or designated package area.

You should also contact the shipping carrier when appropriate.

If the package still cannot be located, contact Royelle and we will review the circumstances and determine what assistance may be available.

DAMAGED SHIPMENTS

If your order arrives damaged, please retain the product, shipping container, packaging materials, and shipping label.

Contact us promptly at [royelle.crystals@gmail.com](mailto:royelle.crystals@gmail.com) and include your order number and clear photographs of the damaged product and packaging.

These materials may be necessary to obtain a replacement, refund, or carrier claim.

INTERNATIONAL SHIPPING

International shipping availability may vary by product and destination.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated during checkout or required by applicable law, these additional charges are the responsibility of the customer.

Customs processing may also result in additional delivery time.

CRYSTALS, MINERALS & COLLECTOR SPECIMENS

Natural crystals, minerals, fossils, and collector specimens may require additional protective packaging due to their weight, shape, fragility, or value.

Large, heavy, fragile, high-value, or museum-style specimens may have special shipping requirements. When applicable, these requirements or additional charges will be disclosed in the product listing or communicated before shipment.

We take reasonable precautions when packaging specimens for shipment, but customers should inspect their packages promptly after delivery and report shipping damage as described in our Refund Policy.

ORDER CANCELLATIONS

Because print-on-demand products may enter production shortly after purchase, we cannot guarantee cancellation once production or fulfillment has begun.

SHIPPING QUESTIONS

If you have questions about your shipment or need assistance with an order, please contact:

Royelle LLC

Owner: Kristina Browder

Email: [royelle.crystals@gmail.com](mailto:royelle.crystals@gmail.com)

Phone: +1 810-316-8380

Website: shoproyelle.com