Refund policy

REFUND POLICY

At Royelle, we want you to be happy with your purchase. Because we offer different types of products, including made-to-order merchandise and individual natural crystal and mineral specimens, return and refund eligibility varies by product type.

PRINT-ON-DEMAND & MADE-TO-ORDER PRODUCTS

Many Royelle apparel, mugs, tote bags, accessories, and other merchandise are made specifically for you after your order is placed. Because these products are produced on demand, we generally cannot accept returns or exchanges for ordering the wrong size or color, changing your mind after production has begun, buyer preference, or incorrect shipping information provided by the customer.

Please carefully review product descriptions, sizing information, colors, and your shipping address before completing your purchase.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible.

Email [royelle.crystals@gmail.com](mailto:royelle.crystals@gmail.com) with your order number, a description of the problem, clear photographs showing the item and issue, and photographs of the packaging when relevant.

We will review the issue and, when appropriate, arrange a replacement, refund, or other resolution at no additional cost to you.

Please do not discard a damaged or defective item or its packaging until your claim has been reviewed, as photographs or additional information may be required.

CRYSTALS, MINERALS & NATURAL SPECIMENS

Natural crystals, minerals, fossils, stones, and similar specimens are inherently unique. Natural variations, inclusions, fractures, pits, druzy pockets, matrix, color variation, mineral associations, and other geological characteristics may be part of the specimen rather than damage or defects.

We make reasonable efforts to accurately photograph and describe individual specimens so you can evaluate the actual piece before purchasing.

Unless otherwise stated in the individual listing, returns of natural specimens may be requested within 14 days of delivery.

To qualify for a return, the item must be returned in the same condition in which it was received. The specimen must not have been altered, polished, treated, repaired, damaged, or otherwise modified after delivery. Any included certificates, cards, stands, cases, packaging, or accessories must also be returned when applicable. You must contact Royelle before sending the item back.

Unless the item arrived damaged or was materially different from its listing, the customer is responsible for return shipping costs.

Because natural specimens may be valuable, fragile, or one-of-a-kind, we strongly recommend using tracked and adequately insured return shipping. Royelle is not responsible for loss or damage occurring during an unauthorized or improperly packaged return.

LIMITED-EDITION & COLLECTOR ITEMS

Certain limited-edition, numbered, customized, personalized, Royelle Collectors Club, Royelle Reserve, or other specially designated collector pieces may have additional return restrictions.

Any special return conditions will be disclosed in the applicable product listing before purchase.

ORDER CANCELLATIONS

We will make reasonable efforts to accommodate your request. However, print-on-demand orders may enter production quickly, and we cannot guarantee cancellation or modification after production or fulfillment has begun.

SHIPPING DAMAGE

If a crystal, mineral specimen, or other item arrives damaged during shipment, contact us promptly at [royelle.crystals@gmail.com](mailto:royelle.crystals@gmail.com).

Please retain the item, all packaging materials, and the shipping container while the issue is being reviewed.

We may request photographs of the damaged item, interior packaging, exterior shipping box or mailer, and shipping label. These materials may be necessary to pursue a carrier or fulfillment claim.

LOST OR MISSING ORDERS

If tracking indicates that your package has been lost in transit, or if your order has not arrived within a reasonable period after its estimated delivery date, contact us so we can investigate with the applicable carrier or fulfillment provider.

Packages marked as delivered by the carrier will be reviewed individually.

REFUNDS

Approved refunds will generally be issued to the original payment method.

Processing times after a refund is issued vary depending on your bank, credit card company, payment processor, or other financial institution.

Original shipping charges are generally non-refundable unless the refund results from an error by Royelle, a defective or incorrect product, shipping damage, or another circumstance in which Royelle determines a shipping refund is appropriate.

FINAL SALE ITEMS

Products clearly identified as Final Sale at the time of purchase are not eligible for return due to buyer preference or change of mind.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

QUESTIONS OR RETURN REQUESTS

Before returning any product, please contact us so we can provide instructions.

Royelle LLC

Owner: Kristina Browder

Email: [royelle.crystals@gmail.com](mailto:royelle.crystals@gmail.com)

Phone: +1 810-316-8380

Website: shoproyelle.com