Find the details you need before ordering and help for an order you've already placed.
How do I choose a color and size?
Select your preferred color and size in the product listing. Availability depends on that combination. Review the measurements in the listing's size guide before ordering; the printed item is made for you.
Are the designs printed, and is a crystal included?
Our crystal-inspired merchandise features printed artwork. A physical crystal is included only when the product description specifically says so. Materials and care instructions are listed with each product.
When will my order arrive?
Made-to-order items need production time before shipping. Timing varies by product, provider, and destination. Delivery dates are estimates, and shipping options and charges are shown at checkout. See our Shipping Policy for details.
Why did only part of my order arrive?
Products may be made or shipped by different partners. An order can arrive in separate packages on different days, with separate tracking when available.
Can I return an item or exchange the size?
Made-to-order products generally cannot be returned or exchanged for an incorrect size or color, a change of mind, or customer-supplied address errors. Damaged, defective, misprinted, or incorrect items are reviewed for a suitable resolution. Please read the Refund Policy before ordering.
My item arrived damaged or incorrect. What should I do?
Email royelle.crystals@gmail.com promptly with your order number, a description of the issue, and clear photos of the item and packaging. Keep the item, shipping container, and packaging until we finish reviewing the claim.
Can I change or cancel my order?
Contact us immediately. We'll try to help, but changes and cancellation cannot be guaranteed after production or fulfillment begins.
Where can I find tracking?
When tracking is available, it is provided after the shipment is created. Allow time for carrier updates to appear. If a shipment seems lost or overdue, contact us with your order number so we can investigate.
How do I contact Royelle?
Use our Contact page or email royelle.crystals@gmail.com. We aim to respond within 1–2 business days. Include your order number and checkout email for order questions.